Frequently Asked Questions

Check if you have multiple instances of Outlook running.
Close Outlook,
Open Task Manager and select the processes tab,
Search the list of processes for OUTLOOK.EXE,
If it is in the list select it and click ‘End Process’,
then restart Outlook.
If neither of those rectifies the problem try reinstalling MsgSave

Check if Outlook has disabled MsgSave.
In Outlook 2003 go to Help -> About Microsft Office Outlook -> Disabled Items.
In Outlook 2007 go to Help -> Disabled Items.
If MsgSave is in the list select it and click Enable.
Then restart Outlook.

This has been fixed in v5.1.2.5
Please download the latest version.

This problem is caused by the installation of certain other applications such as Autodesk DWG Trueview which create a conflict in mscorlib.dll.

If you have DWG Trueview installed, try uninstalling it and then re-enable MsgSave in Outlook.

If you do not have DWG Trueview installed bu you do have other Autodesk applications installed, try uninstalling them one at a time until Outlook can start with MsgSave enabled. Please let us know if you find which other application is causing the problem.

If you do not wish to uninstall you Autodesk applications then please contact you Autodesk reseller.

If you do not have any Autodesk applications installed then please contact us.

Go to your account details page on our website (there is a link in the registration email that you received when you purchased MsgSave) and click the ‘Remove’ button next to your old hardware fingerprint. The licence will then be blocked for 7 days (this is to prevent licence flip-flopping).
If you have no other spare licence you will have to wait 7 days before assigning the licence to your new machine.

Install MsgSave on the new machine, enter your Purchase Id by clicking on the ‘Enter Purchase Id’ button in the Reminder window and make a note of your hardware fingerprint.
Then go to your account details page on our website (there is a link in the registration email that you received when you purchased MsgSave) and click the ‘Change’ button next to your new hardware fingerprint. Select the licence type that you require from the list available and enter a reference if you wish then click ‘Submit’.